Last Updated: June 27, 2025
The Catalina Flyer Terms & Conditions
Please Read Carefully
Liability Waiver and Release Agreement
By purchasing, redeeming or using any ticket (including vouchers, third-party bookings, and promotional offers), or by boarding any Catalina Passenger Service DBA Catalina Island Ferry or entering Catalina Passenger Service DBA Catalina Island Ferry premises, you acknowledge and agree to the following:
Assumption of Risk and Waiver of Liability
Travel by marine vessel involves inherent risks. You voluntarily assume all risks of personal injury, illness, death, property damage, loss or theft associated with marine transportation or related terminal procedures. To the fullest extent permitted by law, Catalina Passenger Service DBA Catalina Island Ferry and its employees, agents, affiliates and contractors are not liable for any claims or damage resulting from your participation in its services.
Change of Vessel or Service
Catalina Passenger Service reserves the right to substitute vessels, equipment, or crews, and to adjust schedules or routes as necessary for operational, safety, regulatory, or maintenance reasons. Substitution of a vessel does not constitute a breach of contract or service failure, and does not entitle passengers to a refund or compensation, provided that substantially equivalent transportation is furnished.
Definition of "Ticket"
"Ticket" refers to any form of reservation, boarding pass, voucher, third-party coupon, partner-issued product, or digital code granting access to Catalina Passenger Service DBA Catalina Island Ferry transportation services.
Limitation of Liability
If liability is imposed, it shall be limited to the amount paid for your ticket. Catalina Passenger Service DBA Catalina Island Ferry is not liable for indirect, incidental, or consequential damages under any circumstance.
Indemnification
You agree to indemnify and hold harmless Catalina Passenger Service DBA Catalina Island Ferry from any claims, liabilities, damages or expenses (including legal fees) arising from your conduct or failure to follow safety instructions.
Release of Personal Information, Image and Likeness
By using Catalina Passenger Service DBA Catalina Island Ferry, you grant the company the right to collect and use your name, phone number, email address, booking history, image, voice, or likeness in photographs or recordings taken on the premises or vessel.
Time Limitation on Claims
Any claim or legal action must be submitted in writing within six (6) months of the event giving rise to the claim, unless otherwise required by law.
Acknowledgement
By purchasing a ticket, using the service, or entering Catalina Passenger Service property, you agree to all terms above. If acting on behalf of others (including minors), you affirm authority to bind them to these terms.
Please Note: This waiver does not apply to claims resulting from gross negligence, recklessness, or misconduct, to the extent such limitation is prohibited by law.
Refund and Credit Policy
To qualify for a refund:
- The request must be made via text or in person.
- The request must be at least 24 hours prior to departure.
- The reservation must be a full-fare one-way or round-trip ticket.
Refunds are not available if:
- Requested via mail, email, or third party.
- Within 24 hours of departure.
- Booked with a third-party, promo code, discount, or voucher.
- Any leg was missed for any reason.
- Rescheduling is to a lower-cost trip within 24 hours.
Please note: Refunds take time to process and are not instant.
To qualify for a credit:
- The request must be made via text or in person.
- The reservation must be a full-fare one-way or round-trip ticket.
- Additional fees must be paid in full.
Credits are not available if:
- Reservation involves third parties, promo codes, or vouchers.
- For one-way or partial round-trip products.
- Rescheduling to a lower-cost trip within 24 hours.
Please note: Credits are not redeemable for cash, expire one year from original travel date, and cannot be used on vessel products.
Rescheduling Policy
All reservations are eligible for one (1) complimentary reschedule if:
- Requested via text or in person.
- Made at least 24 hours prior to departure.
- Not already rescheduled once.
Please note: Credits are not redeemable for cash, expire one year from original travel date, and cannot be used on vessel products.
Not eligible if:
- Booked with a third party, discount, or voucher inside 24 hours.
Please note: Additional rescheduling or reschedules within 24 hours incur a fee. Higher-cost reschedules require additional payment. Lower-cost reschedules may qualify for a refund/credit if requested at least 24 hours in advance.
Expired Credits and Vouchers
Expired credits are not redeemable.
Expired vouchers may be redeemed for monetary value only, with:
- Proof of payment and code.
- In-person or text-based request.
- Voucher is unredeemed.
Note: Promotional value is forfeited. Additional costs may apply.
Parking Disclaimer
Parking is administered by the City of Newport Beach. Catalina Passenger Service is not responsible for damage, citations, theft, or towing.
Boarding and Check-In
Strict maritime security applies. By entering, you agree to security procedures including search and removal.
To Board:
- All passengers, including infants, must have a ticket.
- Bikes and oversized luggage must be tagged.
- All passengers must be present.
- Service animals must be declared.
Note: Boarding closes 5 minutes prior to departure. Arrive 1 hour early.
Unforeseen Circumstances
Trips may be delayed, canceled, or modified due to weather, mechanical failure, or regulation. Service is not guaranteed.
Note: Credit or reschedule may be offered at the company’s discretion. No refunds are guaranteed.
Vessel Seating
Seating is first-come, first-served. ADA accommodations available.
Additional Items and Service Animals
Permitted (No declaration needed):
- 2 checked bags (≤ 50lbs, ≤ 20”x20”x32”)
- 1 small personal item
- Strollers, wheelchairs, medical devices
- Food and non-alcoholic drinks
Permitted with declaration:
- Bikes, scooters, e-skateboards
- Oversized luggage
- ADA service animals
- Weapons (must be held and stored by crew per law)
Not Permitted:
- Illegal substances or paraphernalia
- Fuels (gasoline, propane)
- Alcohol not properly sealed
- Emotional support animals
- Motorized gas-powered devices
Note: All items are subject to space. Travel at your own risk.
Privacy Policy
Catalina Passenger Service DBA Catalina Island Ferry (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.
Information We Collect
We may collect the following categories of personal information:
- Identifiers: Full name, email address, phone number, physical address, reservation details.
- Commercial information: Purchase history, ticket types, travel dates.
- Internet or other electronic activity: IP address, browser type, interactions with our website or online booking system.
- Visual and audio information: Your image or voice may be recorded during travel or while on our premises (e.g., security footage or promotional photography).
- Geolocation data: If using our mobile site or app.
- Other information you voluntarily provide to our customer service representatives.
How We Use Your Information
We use the information we collect to:
- Complete your travel booking and process transactions.
- Communicate with you regarding your reservation or respond to inquiries.
- Provide customer service and support.
- Improve safety, security, and service quality.
- Send promotional materials, offers, or updates (only if you have opted in).
- Comply with legal obligations.
Sharing of Personal Information
We do not sell your personal information. We may share your information with:
Service providers who help operate our business (e.g., payment processors, IT providers).
Law enforcement or government agencies when required by law or regulation.
Affiliates or entities under common ownership for operational purposes.
Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information we collect and how it’s used.
- Request deletion of your personal information, subject to legal exceptions.
- Opt out of the sale (we do not sell your data).
- Request a copy of the specific information we have collected about you.
You can exercise these rights by contacting us via:
- email: questions@catalinainfo.com
- Phone: 949-673-5245
- In person at our terminal
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Use of Photos, Videos, and Recordings
By boarding our vessel or entering our terminal areas, you consent to the use of your image or voice captured in photography or video for marketing, safety, or training purposes, unless you notify us in writing of your objection.
Security
We implement industry-standard security measures to protect your data, but no system is completely secure. Use of our services is at your own risk.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.