Catalina Passenger Service (including but not limited to its employees, agents, contractors, affiliates, parent or related entities/ companies) is hereby not liable in any way for any damages, theft, loss, injury, or death associated with travel on our vessels and related areas including any boarding ramps/terminal areas owned or not owned by Catalina Passenger Service. Travel at your own risk.

Refunds are only Available if ALL the following criteria is met:

• The refund request is made by phone or in person at least 24 hours prior to the scheduled departure.
• The reservation includes only full-fare round-trip tickets. No refunds will be issued for tickets that include vouchers, promo codes, third-party discounts, or any other promotional pricing.

GROUPON or any other 3rd party ticket is considered a "voucher" and is nonrefundable.
IF YOU MISS YOUR TRIP DUE TO ANY REASON, INCLUDING PARKING DIFFICULTIES, YOU ARE NOT ELIGIBLE FOR A REFUND!
Plan ahead and be in line ready to board at least 1 hour prior to departure.

Reservations made through Groupon or any third-party platform are classified as vouchers and are subject to the following restrictions:

• Vouchers are nonrefundable.
• Vouchers may not be rescheduled within 24 hours of departure.
• Vouchers are not eligible for credit or rescheduling if the trip is missed for any reason.

If you miss your scheduled departure for any reason without notifying us at least 24 hours in advance by phone or in person, your reservation will be classified as a no-show and becomes nonrefundable.

Rescheduling following a no-show is only available under the following conditions:

• The original reservation must be a full-fare, round-trip ticket booked directly through Catalina Passenger Service.
• A $10 rescheduling fee per passenger will apply.
• Groupon or third-party voucher reservations are not eligible for rescheduling or credit after a missed trip, regardless of reason.

All reservations may be rescheduled one time at no charge if the request is made at least 24 hours prior to departure.

• Changes requested within 24 hours of departure will incur a $10 per passenger rescheduling fee.
• Groupon or third-party reservations may not be rescheduled within 24 hours of departure or after a missed trip.

If one or more passengers in your group cannot travel as scheduled, you must notify our reservations department by phone or in person at least 24 hours prior to departure to be eligible for a travel credit.

• Travel credits will only be issued for full-fare round-trip tickets.
• One-way tickets are not eligible for credit.
• A $10 per passenger rescheduling fee will apply each time a credit is used.
• Credits must be used within one (1) calendar year from the original reservation date.
• Credits not used within that timeframe will expire and become void.
• Groupon and third-party vouchers are not eligible for credit after a missed trip.
• Groupon or third-party reservations may not be rescheduled within 24 hours of departure or after a missed trip.

Trips may be canceled, delayed, or modified without prior notice due to factors beyond our control, including weather, mechanical issues, or regulatory action.
Catalina Passenger Service reserves the right to:

• Refuse service to any individual
• Cancel or change vessel departure times, return times, or vessel assignments
• Modify services without prior notice or compensation
• We will make reasonable efforts to reschedule affected passengers or provide future credit when possible, but no refunds are guaranteed.

Our vessels feature both indoor and outdoor seating. Seating is first-come, first-served and subject to availability. Please dress accordingly and be prepared to sit inside or outside.

Catalina Passenger Service is not liable for any damage, citations, theft, or towing of any vehicle. Park at your own risk.

Only service animals meeting the criteria below are permitted aboard:

• The animal is required due to a disability.
• The animal is individually trained to perform specific tasks related to the disability.
• Emotional support animals are not permitted.

All passengers and their baggage are subject to random inspection conducted by Catalina Passenger Service crew under U.S. Coast Guard MARSEC regulations.

Each passenger may bring:

• Two (2) pieces of luggage, no larger than 20” x 20” x 32” and no heavier than 50 lbs each, for stowage in the luggage area
• One (1) small personal carry-on that fits at the seat (e.g., purse, small backpack)
• Passengers must be able to carry all items in one trip down the dock while boarding. Do not leave luggage unattended at any time. Travel with personal property is at your own risk.
• Oversized, irregular, or additional luggage is subject to a $30 per item fee (round trip) and a manditory search by crew at check-in.
• Catalina Passenger Service assumes no liability for any damage, loss, or theft of baggage or personal items.
• Strollers, wheelchairs, and other medically necessary mobility devices are exempt from baggage limits and fees.

Bikes, defined as any non-medical personal transportation device (including bicycles, e-bikes, scooters, skateboards, etc.), are permitted on board for a fee of $20 per item (round trip). Bike items must be checked with a crew member and may be subject to space availability and safety considerations.

Firearms are permitted for transport aboard Catalina Passenger Service vessels under the following conditions:

• The firearm must be declared and checked with a crew member at check-in.
• The firearm must be unloaded and secured in a locked hard case.
• The locked case will be secured in the vessel’s pilothouse during the voyage.
• Failure to comply with firearm transport procedures may result in refusal of service.

By purchasing, redeeming, or using any ticket (including vouchers, third-party bookings, and promotional offers), or by boarding any Catalina Passenger Service vessel or entering CPS-controlled premises, you acknowledge and agree to the following:

1. Assumption of Risk & Waiver of Liability
Travel by marine vessel involves inherent risks. You voluntarily assume all risks of personal injury, illness, death, property damage, loss, or theft associated with marine transportation or related terminal activities. To the fullest extent permitted by law, Catalina Passenger Service and its employees, agents, affiliates, and contractors are not liable for any claims or damages resulting from your participation in its services.

2. Definition of “Ticket”
“Ticket” refers to any form of reservation, boarding pass, voucher, third-party coupon, partner-issued product, or digital code granting access to CPS transportation services.

3. Limitation of Liability
If liability is imposed, it shall be limited to the amount paid for your ticket. Catalina Passenger Service is not liable for indirect, incidental, or consequential damages under any circumstances.

4. Indemnification
You agree to indemnify and hold harmless CPS from any claims, liabilities, damages, or expenses (including legal fees) arising from your conduct or failure to follow safety instructions while using CPS services.

5. Release of Personal Information, Image, and Likeness
By using CPS services, you grant CPS the right to collect and use your:
Name, phone number, email address, and booking history
Image, voice, or likeness in photographs or recordings taken on CPS property or vessels
This information may be used for operational, safety, marketing, and legal purposes without compensation. You waive any right to inspect or approve such use.

6. Time Limitation on Claims
Any claim or legal action against CPS must be submitted in writing within six (6) months of the event giving rise to the claim. Claims filed after that period are barred unless otherwise required by law.

7. Acknowledgment
By purchasing a ticket, using CPS services, or entering CPS-controlled property, you agree to all terms above. If acting on behalf of others (including minors), you affirm your authority to bind them to these terms.