The Catalina Flyer Terms & Conditions of Travel

Liability Waiver

Catalina Passenger Service (including but not limited to its employees, agents, contractors, affiliates, parent or related entities/ companies) is hereby not liable in any way for any damages, theft, loss, injury, or death associated with travel on our vessels and related areas including any boarding ramps/terminal areas owned or not owned by Catalina Passenger Service. Travel at your own risk.

 

TERMS: IMPORTANT PLEASE READ – PLEASE READ CAREFULLY!

Refund Policy:

Refunds are only Available if ALL the following criteria is met:
Please note: Refunds will not be provided for missed trips under any circumstances, including but not limited to traffic delays, parking issues, or late arrival. Passengers must be in line at least 1 hour prior to departure.

GROUPON or any other 3rd party ticket is considered a "voucher" and is nonrefundable.
IF YOU MISS YOUR TRIP DUE TO ANY REASON, INCLUDING PARKING DIFFICULTIES, YOU ARE NOT ELIGIBLE FOR A REFUND!
Plan ahead and be in line ready to board at least 1 hour prior to departure.

 

Third-Party & Voucher Reservations:

Reservations made through Groupon or any third-party platform are classified as vouchers and are subject to the following restrictions:

No-Show Policy

If you miss your scheduled departure for any reason without notifying us at least 24 hours in advance by phone or in person, your reservation will be classified as a no-show and becomes nonrefundable.

Rescheduling following a no-show is only available under the following conditions:

Rescheduling Policy

All reservations may be rescheduled one time at no charge if the request is made at least 24 hours prior to departure.

Unused Ticket Credits

If one or more passengers in your group cannot travel as scheduled, you must notify our reservations department by phone or in person at least 24 hours prior to departure to be eligible for a travel credit.

Unforeseen Circumstances

Trips may be canceled, delayed, or modified without prior notice due to factors beyond our control, including weather, mechanical issues, or regulatory action.
Catalina Passenger Service reserves the right to:

Vessel Seating

Our vessels feature both indoor and outdoor seating. Seating is first-come, first-served and subject to availability. Please dress accordingly and be prepared to sit inside or outside.

 

Parking Disclaimer

Catalina Passenger Service is not liable for any damage, citations, theft, or towing of any vehicle. Park at your own risk.

 

Service Animal Policy

Only service animals meeting the criteria below are permitted aboard:

Luggage Policy

All passengers and their baggage are subject to random inspection conducted by Catalina Passenger Service crew under U.S. Coast Guard MARSEC regulations.
Each passenger may bring:

Bike Policy

Bikes, defined as any non-medical personal transportation device (including bicycles, e-bikes, scooters, skateboards, etc.), are permitted on board for a fee of $20 per item (round trip). Bike items must be checked with a crew member and may be subject to space availability and safety considerations.

 

Firearms Policy

Firearms are permitted for transport aboard Catalina Passenger Service vessels under the following conditions:

 

LIABILITY WAIVER & RELEASE AGREEMENT

By purchasing, redeeming, or using any ticket (including vouchers, third-party bookings, and promotional offers), or by boarding any Catalina Passenger Service vessel or entering CPS-controlled premises, you acknowledge and agree to the following:

1. Assumption of Risk & Waiver of Liability
Travel by marine vessel involves inherent risks. You voluntarily assume all risks of personal injury, illness, death, property damage, loss, or theft associated with marine transportation or related terminal activities. To the fullest extent permitted by law, Catalina Passenger Service and its employees, agents, affiliates, and contractors are not liable for any claims or damages resulting from your participation in its services.

2. Definition of “Ticket”
“Ticket” refers to any form of reservation, boarding pass, voucher, third-party coupon, partner-issued product, or digital code granting access to CPS transportation services.

3. Limitation of Liability
If liability is imposed, it shall be limited to the amount paid for your ticket. Catalina Passenger Service is not liable for indirect, incidental, or consequential damages under any circumstances.

4. Indemnification
You agree to indemnify and hold harmless CPS from any claims, liabilities, damages, or expenses (including legal fees) arising from your conduct or failure to follow safety instructions while using CPS services.

5. Release of Personal Information, Image, and Likeness
By using CPS services, you grant CPS the right to collect and use your:
Name, phone number, email address, and booking history
Image, voice, or likeness in photographs or recordings taken on CPS property or vessels
This information may be used for operational, safety, marketing, and legal purposes without compensation. You waive any right to inspect or approve such use.

6. Time Limitation on Claims
Any claim or legal action against CPS must be submitted in writing within six (6) months of the event giving rise to the claim. Claims filed after that period are barred unless otherwise required by law.

7. Acknowledgment
By purchasing a ticket, using CPS services, or entering CPS-controlled property, you agree to all terms above. If acting on behalf of others (including minors), you affirm your authority to bind them to these terms.