REFUNDS: IMPORTANT PLEASE READ!
Refunds are only Available if ALL the following criteria is met:
Request for Refund is given over phone or in person AT LEAST 24 HOURS* prior to scheduled departure.
Reservation to be refunded only includes full fare tickets. (cannot include any voucher**, promo code, or any sort of discount of any kind).
GROUPON or any other 3rd party ticket is considered a "voucher" and is nonrefundable.
IF YOU MISS YOUR TRIP DUE TO ANY REASON, INCLUDING PARKING DIFFICULTIES, YOU ARE NOT ELIGIBLE FOR A REFUND! Plan ahead and be in line ready to board at least 1 hour prior to departure.
RESCHEDULING:
All reservations may be rescheduled ONE TIME at no charge as long as the reschedule request is submitted over phone or in person AT LEAST 24 HOURS BEFORE DEPARTURE. Any reservation rescheduled within 24 hours or after the designated departure time/date will incur a $25 rescheduling fee per reservation.
NO SHOWS:
If you miss your scheduled departure for ANY REASON without notifying us over the phone or in person at least 24 hours PRIOR to departure date/time, your reservation becomes non-refundable and you will need to pay a rescheduling fee of $25 to reschedule your reservation each time.
UNUSED TICKET CREDITS:
If one or more people in your reservation are unable to make their scheduled departure, you MUST notify our reservations department in person or over the phone PRIOR TO DEPARTURE so that a credit can be noted on your account.
Unused ticket credits must be used within one calendar year of originally scheduled reservations, a $25 rescheduling fee will be applied upon each rescheduled ticket credit(s). All unused ticket credits older than 1 calendar year from originally scheduled reservation will expire and cannot be rescheduled or refunded.
UNFORSEEN CIRCUMSTANCES:
Trips may be cancelled or delayed without prior notice or compensation at any time due to unforeseen circumstances, including but not limited to Weather conditions, vessel issues, or regulatory restrictions.
RIGHT TO REFUSE SERVICE, CANCEL OR RESCHEDULE TRIPS. Catalina Passenger Service reserves the right to refuse service to anyone and to cancel or change service, including vessel departure and arrival times and the vessel used without prior notice or compensation.
VESSEL SEATING:
Our vessels have indoor/outdoor seating and customers may have to sit outside/inside based on seating room/availability. Plan and dress accordingly.
PARKING ISSUES:
We are not liable for any damage, citations, theft, or tow to any vehicle. Park at your own risk.
SERVICE ANIMALS:
Service animals are only allowed if they fit the following criteria:
(1)The animal is required by the customer because of a disability.
(2)The animal is trained to work/perform a task for the customer.
EMOTIONAL SUPPORT ANIMALS OF ANY KIND ARE NOT ALLOWED
LUGGAGE POLICY:
Each passenger is allowed 2 pieces of luggage, no larger than 20”x20”x32” and weighing no more than 50 lbs each, to be stowed in the luggage area. In addition, each passenger may bring one carry-on that fits at the seat (small backpack, purse etc). Do not leave your luggage unattended at any time around the docking area or terminal or on the boat. Unattended luggage is subject to search and seizure. Please make sure you have an ID tag on each item. Passengers must be able to carry ALL of their items in one trip down the dock while boarding. Catalina Passenger Service, its employees, staff, crew members, etc, carry no liability for any damages to baggage or personal items carried onboard our vessels. Any luggage, baggage or personal items brought on board our vessels is done so AT YOUR OWN RISK. If any bag or item does not meet the allowed criteria for size/weight additional fees may apply at time of check in. Strollers, wheelchairs, or any disability-related device are exempt from any additional fees.