Privacy Policy, Terms & Conditions, and Refund/Credit Policies
Catalina Passenger Service DBA Catalina Island Ferry

Terms & Conditions and Liability Waiver

Travel by marine vessel involves inherent risks, including risks of personal injury, illness, death, property damage, loss, or theft associated with marine transportation and terminal procedures. By using our services, you voluntarily assume all such risks. To the fullest extent permitted by law, Catalina Passenger Service and its employees, agents, affiliates, and contractors are not liable for claims or damages resulting from your participation in our services, except where such limitation is prohibited by law, including claims arising from gross negligence, recklessness, or misconduct to the extent those limitations are not permitted.

Catalina Passenger Service reserves the right to substitute vessels, equipment, or crews and to adjust schedules or routes as necessary for operational, safety, regulatory, or maintenance reasons. Substitution of a vessel does not constitute a breach of contract or service failure and does not entitle passengers to a refund or compensation, provided substantially equivalent transportation is furnished.

For purposes of these terms, a “Ticket” includes any reservation, boarding pass, voucher, partner-issued product, third-party coupon, promotional offer, or digital code granting access to Catalina Passenger Service transportation services.

If liability is imposed on Catalina Passenger Service, it is limited to the amount paid for your ticket. Catalina Passenger Service is not liable for indirect, incidental, special, exemplary, or consequential damages under any circumstance. You agree to indemnify and hold harmless Catalina Passenger Service from claims, liabilities, damages, and expenses (including legal fees) arising from your conduct or failure to follow safety instructions.

By boarding our vessel or entering our premises, you acknowledge and agree that Catalina Passenger Service may collect and use certain personal information and may capture your image, voice, or likeness in photographs or recordings taken on the premises or vessel for security, safety, training, or operational purposes, and for promotional use as described in our Privacy Policy, unless you notify us in writing of your objection where applicable.

Any claim or legal action relating to your travel or use of our services must be submitted in writing within six (6) months of the event giving rise to the claim unless otherwise required by law.

Refund, Credit, and Rescheduling Policies

Refunds are available only when all eligibility requirements are met. To qualify for a refund, a request must be made via text or in person at least twenty-four (24) hours prior to departure, and the reservation must be a full-fare one-way or round-trip ticket. Refund requests are not available if requested via mail, email, or through a third party, if made within 24 hours of departure, if booked with a third party, promo code, discount, or voucher, if any leg was missed for any reason, or if rescheduling is to a lower-cost trip within 24 hours. Refund processing times vary and refunds are not instant.

Credits may be issued only when all eligibility requirements are met. To qualify for credit, the request must be made via text or in person and must be for a full-fare round-trip ticket, with any additional fees paid in full. Credits are not available for reservations involving third parties, promo codes, or vouchers, for one-way or partial round-trip products, or when rescheduling to a lower-cost trip within 24 hours. Credits are not redeemable for cash, expire one (1) year from the original travel date, and cannot be used on vessel products.

All reservations are eligible for one (1) complimentary reschedule when the request is made via text or in person at least 24 hours prior to departure, and the reservation has not already been rescheduled once. Reservations are not eligible for a complimentary reschedule if booked with a third party, discount, or voucher within 24 hours of departure. Additional reschedules, or reschedules within 24 hours of departure, may incur a fee. Higher-cost reschedules require additional payment, and lower-cost reschedules may qualify for a refund or credit only when requested at least 24 hours in advance and when otherwise eligible.

Expired credits are not redeemable. Expired vouchers may be redeemable for monetary value only when proof of payment and code are provided, the request is made in person or by text, and the voucher is unredeemed. Promotional value is forfeited and additional costs may apply.

Boarding, Check-In, and Security

Strict maritime security procedures apply. By entering our terminal areas, you agree to comply with applicable security procedures, which may include search and removal processes. Boarding closes five (5) minutes prior to departure. We recommend arriving one (1) hour early.

All passengers, including infants, must have a ticket to board. Bikes and oversized luggage must be tagged, and all passengers must be present at check-in. Service animals must be declared. Seating is first-come, first-served, and ADA accommodations are available.

Parking is administered by the City of Newport Beach. Catalina Passenger Service is not responsible for damage, citations, theft, towing, or other parking-related issues.

Additional Items, Luggage, and Service Animals

Permitted items without declaration include up to two (2) checked bags (50 lbs maximum each, and no larger than 20” x 20” x 32”), one (1) small personal item, strollers, wheelchairs, medical devices, food, and non-alcoholic drinks. Items permitted with declaration include bikes, scooters, e-skateboards, oversized luggage, ADA service animals, and weapons (which must be held and stored by crew as required by law).

Prohibited items include illegal substances or paraphernalia, fuels such as gasoline or propane, alcohol that is not properly sealed, emotional support animals, and motorized gas-powered devices. All items are subject to available space and travel is at your own risk.

Unforeseen Circumstances

Trips may be delayed, canceled, or modified due to weather, mechanical failure, or regulation. Service is not guaranteed. Credit or rescheduling may be offered at Catalina Passenger Service’s discretion. Refunds are not guaranteed outside the eligibility rules stated above.

Booking Platform Terms

If you book through a third-party reservation platform or booking provider (including Peek/Peek Pro where applicable), your booking and communications may also be subject to that provider’s terms and privacy practices in addition to the Catalina Passenger Service terms listed here. Peek Travel, Inc. maintains its own privacy policy at https://www.peekpro.com/privacy-policy.

Privacy Policy

Catalina Passenger Service respects your privacy and is committed to protecting the personal information you share with us. We collect personal information when you make a reservation, purchase tickets, interact with our website or booking system, communicate with our representatives, or travel with us. The information we may collect includes identifiers such as your full name, email address, phone number, physical address, and reservation details, as well as commercial information such as purchase history, ticket types, and travel dates. We may also collect internet or electronic activity information such as IP address, browser type, and interactions with our website or online booking system, as well as visual and audio information when your image or voice is recorded during travel or while on our premises, including security footage and promotional photography. If you use a mobile site or application, we may collect geolocation data as permitted. We may also collect other information you voluntarily provide to customer service.

We use the information we collect to complete your travel booking, process transactions, communicate with you about your reservation, respond to inquiries, provide customer service and support, improve safety, security, and service quality, and comply with legal obligations. Where you have opted in, we may send promotional materials, offers, or updates.

We do not sell your personal information. We may share your information with service providers who help operate our business, such as payment processors and IT providers, with law enforcement or government agencies when required by law or regulation, and with affiliates or entities under common ownership for operational purposes.

WhatsApp Communications. If you contact us via WhatsApp or provide your phone number for customer service purposes, you consent to receive service-related communications through WhatsApp, phone, or text message. These communications may include reservation confirmations, schedule changes, safety notifications, reminders, and responses to your inquiries. We do not use WhatsApp to send promotional or unsolicited marketing messages. Messages sent through WhatsApp are processed by Meta Platforms, Inc. and WhatsApp LLC solely for the purpose of delivering communications, and those providers operate under their own privacy policies.

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of personal information subject to legal exceptions, the right to opt out of the sale of personal information (we do not sell your data), and the right to request a copy of the specific information we have collected about you. You may exercise these rights by contacting us by email at questions@catalinainfo.com, by phone at 949-673-5245, or in person at our terminal. We may take reasonable steps to verify your identity before fulfilling requests.

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. We implement industry-standard security measures to protect your data; however, no system is completely secure, and use of our services is at your own risk. We may update this Privacy Policy from time to time, and changes will be posted with an updated effective date.