CATALINA PASSENGER SERVICE
TERMS AND CONDITIONS, LIABILITY WAIVER & PRIVACY POLICY

PLEASE READ CAREFULLY. THIS DOCUMENT AFFECTS YOUR LEGAL RIGHTS.

ASSUMPTION OF RISK

Passenger understands that marine transportation and terminal operations involve inherent risks, including but not limited to vessel motion, rough seas, weather conditions, mechanical failure, boarding and disembarking hazards, slips and falls, exposure to illness, and the acts or omissions of other passengers.

Passenger voluntarily and expressly assumes all risks, whether known or unknown, foreseeable or unforeseeable, to the fullest extent permitted by law.

RELEASE AND WAIVER OF LIABILITY

To the maximum extent permitted by law, Passenger releases, waives, and discharges Catalina Passenger Service dba Catalina Island Ferry and its owners, officers, employees, crew members, agents, affiliates, contractors, and vessel operators from any and all claims, demands, damages, or causes of action arising from Passenger’s use of Company services or presence on Company property or vessels.

This waiver applies only to claims of ordinary negligence and does not apply to claims arising from gross negligence, recklessness, or willful misconduct to the extent prohibited by law.

LIMITATION OF LIABILITY

If liability is imposed notwithstanding this waiver, Company’s total liability shall be limited to the amount actually paid for the ticket giving rise to the claim.

In no event shall Company be liable for indirect, incidental, consequential, special, or punitive damages.

INDEMNIFICATION

Passenger agrees to indemnify, defend, and hold harmless Company from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising from Passenger’s actions, omissions, or failure to follow crew instructions.

DEFINITION OF "TICKET"

"Ticket" means any reservation, boarding pass, voucher, promotional product, partner-issued item, third-party booking, or digital confirmation granting access to Company transportation services.

RESERVED CAPACITY

Passenger acknowledges that the purchase of a ticket reserves space on a scheduled departure and that such capacity is removed from inventory and held exclusively for Passenger.

Passenger acknowledges that reserved capacity may not be resold once the reservation is made and that the reservation itself constitutes value received regardless of whether Passenger ultimately travels.

CHANGE OF VESSEL OR SERVICE

Company reserves the right to substitute vessels, equipment, crews, schedules, or routes for operational, safety, regulatory, or maintenance reasons.

Such changes do not constitute a breach of contract or service failure provided substantially equivalent transportation is offered.

TIME LIMITATION ON CLAIMS

Any claim or legal action arising from Company services must be submitted in writing within six (6) months of the event giving rise to the claim, unless a longer period is required by law.

ACKNOWLEDGEMENT AND AUTHORITY

By purchasing a ticket, using Company services, or entering Company property, Passenger acknowledges having read, understood, and agreed to these Terms.

If Passenger is acting on behalf of others, including minors, Passenger represents and warrants that they have full authority to bind those individuals to these Terms and this waiver.

ELECTRONIC ACCEPTANCE

Passenger agrees that acceptance of these Terms may occur electronically through online booking systems, digital confirmations, mobile devices, kiosks, or other electronic means.

Electronic acceptance shall have the same legal force and effect as a handwritten signature.

THIRD-PARTY BOOKINGS

Tickets purchased through third-party vendors, travel agents, promotional platforms, voucher providers, or resellers remain subject to these Terms and Conditions.

Passenger agrees that Company refund, cancellation, and rescheduling policies apply regardless of the platform through which the booking was made.

The Company is not responsible for representations made by third-party vendors that conflict with these Terms.

PAYMENT DISPUTES AND CHARGEBACKS

Passenger agrees that by purchasing a ticket, Passenger accepts the Company’s refund, cancellation, and rescheduling policies as stated in these Terms.

Passenger agrees not to initiate a chargeback, payment dispute, or payment reversal with any bank, credit card company, or payment processor for reasons inconsistent with these Terms.

Passenger acknowledges that services made available and reserved for Passenger constitute fulfillment of the purchased service regardless of whether Passenger elects to utilize the reservation.

If a chargeback or payment dispute is initiated in violation of these Terms and the Company prevails in the dispute, Passenger agrees to reimburse the Company for all reasonable costs associated with responding to the dispute, including administrative costs, chargeback fees, and reasonable attorneys’ fees where permitted by law.

REFUND POLICY (OVERRIDES ALL PRIOR REFUND LANGUAGE)
STANDARD TICKETS (NO TRIP PROTECTION)

All trips are NON-REFUNDABLE under all circumstances, including but not limited to missed departures, weather conditions, schedule changes, illness, or personal emergencies, unless otherwise required by law.

No refunds, credits, or fare reversals will be issued.

PEEK PROTECT TRIP INSURANCE (OPTIONAL)

At the time of booking, customers may purchase Peek Protect, a third-party trip insurance product administered independently of Catalina Passenger Service.

If Peek Protect is purchased, a full refund may be redeemed up to the scheduled departure time of the earliest leg of the trip, subject entirely to Peek Protect’s terms, conditions, and claim approval.

Catalina Passenger Service does not insure, administer, approve, deny, or process Peek Protect claims and does not issue refunds directly under Peek Protect.

Declining Peek Protect means the reservation is non-refundable.

RESCHEDULING POLICY

All reservations, including those booked through third-party platforms, promotional offers, discounts, or vouchers, may be rescheduled for a fee of Twenty-Five Dollars ($25.00) per reservation, subject to availability, if the request is made no later than twelve (12) hours prior to the scheduled departure time.

Rescheduling requests must be made in person, via text, through the Peek Pro customer portal, or through the Company’s self-service customer portal.

Rescheduling is not permitted if:
• Requested within twelve (12) hours of departure
• Travel has commenced or any portion of the itinerary has been missed

If a rescheduled trip is higher in cost, the fare difference must be paid in full at the time of rescheduling.

If a rescheduled trip is lower in cost, no refund or credit will be issued.

All rescheduling fees are non-refundable.

Rescheduling does not create, restore, or modify refund eligibility.

MISSED DEPARTURES / NO-SHOWS

Failure to appear for boarding prior to the scheduled departure time constitutes a "no-show".

No-shows are not eligible for refund, credit, or rescheduling unless otherwise stated in these Terms.

Reserved seats may be released and reassigned after boarding closes.

EXPIRED CREDITS AND VOUCHERS

Expired credits are not redeemable.

Expired vouchers may be redeemed for monetary value only if proof of payment and voucher code are provided, the voucher is unused, and the request is made in person or via text.

Promotional value is forfeited.

Additional costs may apply.

PARKING DISCLAIMER

Parking facilities are administered by the City of Newport Beach.

Catalina Passenger Service is not responsible for parking availability, citations, towing, theft, or damage.

BOARDING AND SECURITY

Maritime security regulations apply.

All passengers, including infants, must have a valid ticket.

All passengers must be present to board.

Boarding closes five (5) minutes prior to departure.

Passengers are advised to arrive at least one (1) hour prior to departure.

UNFORESEEN CIRCUMSTANCES

Maritime transportation is subject to operational, regulatory, weather, and safety conditions beyond the Company’s control.

Trips may be delayed, modified, or canceled due to weather conditions, mechanical issues, regulatory requirements, harbor restrictions, or safety considerations.

Passenger acknowledges that such circumstances do not constitute breach of contract.

Transportation schedules are not guaranteed.

Credits or rescheduling may be offered at Company discretion.

Refunds are not guaranteed.

SEATING AND ADA

Seating is first-come, first-served.

ADA accommodations are available upon request.

BAGGAGE, ITEMS, AND ANIMALS

Permitted without declaration:

Two checked bags (50 lbs max each), one personal item, strollers, wheelchairs, medical devices, food, and non-alcoholic beverages.

Permitted with declaration:
• Bikes, oversized luggage, ADA service animals, lawful weapons (secured and stored by crew as required by law).

Not permitted:
• Illegal substances, fuels, unsealed alcohol, emotional support animals, gas-powered devices.

All items are transported subject to space availability and at Passenger’s own risk.

SECURITY AND RECORDING

Company terminals and vessels may utilize video surveillance, photography, access logs, and other security systems.

Such recordings may be used for safety, operational verification, regulatory compliance, dispute resolution, or training purposes.

FRAUDULENT OR ABUSIVE CLAIMS

The Company reserves the right to refuse future service to any person who files fraudulent claims, abusive refund requests, improper payment disputes, or engages in conduct intended to circumvent these Terms.

PRIVACY POLICY

Catalina Passenger Service dba Catalina Island Ferry collects personal information for booking, operations, safety, legal compliance, and customer service purposes.

We do not sell personal information.

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information, subject to legal exceptions.

Requests may be made by:
Email: questions@catalinainfo.com
Phone: 949-673-5245
In person at terminal facilities

By boarding a vessel or entering Company premises, Passenger consents to photography, video, and audio recording for safety, training, and promotional purposes unless objection is provided in writing where practicable.

GOVERNING LAW AND VENUE

These Terms shall be governed by the laws of the State of California and applicable United States maritime law.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Orange County, California unless otherwise required by law.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

FINAL ACKNOWLEDGEMENT

By purchasing, redeeming, or using a ticket, Passenger confirms acceptance of these Terms and Conditions, including the non-refund policy unless Peek Protect trip insurance is purchased.